Assistant Front Office Manager

Posted : 8 months ago

At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new Holiday Inn Resort Dead Sea

Here you can relax and rejuvenate with the year round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.

The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.

About the role.

Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group policies and procedures and local hotel policies and procedure, assists in the forward planning of the department which includes Duty Manager, Guest Relations, Reception, Telephone Services, Business Centre and Concierge operations.

What's the job?

  • Assists the Front Office Manager in all aspects of their duties in execution of the management and staff.
  • Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
  • Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition.
  • Control the availability of rooms, room types, accuracy of room count and rate categories.
  • Maximize occupancy, revenue and average rate while maintaining high service standards.
  • Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
  • Turn away guests if occupancies deem it necessary ensuring no good-will is lost.
  • Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met.
  • Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
  • Know system recovery procedures.
  • Interpret computer reports.
  • Compile statistics for front office and provide reports relating to that area.
  • Continually check the accuracy of room count.
  • Approve upgrades and special amenities in absence of manager.
  • Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival.
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
  • Provide input for Front Office Departmental Meetings and deputizes in cases of absence.
  • Promote Crowne-hotel sales and in house facilities.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing

Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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