Cancellation & Refund Agreement

Cancellation & Refund Agreement Service Return Policy




The return and exchange conditions of the services purchased over are subject to the following terms and procedures in accordance with the electronic sales contract with the final owner of the product.


Return Policy

1. The performance of the service has not started


2. The return request must be notified in writing to by the final owner of the product within 7 calendar days following the purchase.


3. For other services belonging to the same service group within the last 1 (one) year, the final owner of the service has not had a previously positive return request


Non-refundable services

The products that cannot be returned are listed below due to the fact that the service has started and/or cannot be resold to another consumer in the same quality and quantity after the return.


1. All membership service fees after 7 days


Return procedure applies the following return procedures within 15 (fifteen) business days following the end consumer demand, provided that the above-defined return conditions are met for the services in accordance with the return request described above, provided that the following procedures and rules are adhered to.


Cash Returns:

For the product for which the return is requested, in addition to the plain state of the product at the time of first sale and/or for any customizations or actual interventions requested by the end consumer and/or for any technical services that require expertise, and Technical support, cargo, bank commission and other operational costs declared by, which cannot be refunded as a result of sudden performance, are deducted from the price collected at the time of sale of the service and/or product and are returned to the right holder in cash. For any reason, it is not possible to return the cash equivalent of free services or products or discounts earned from special and/or general campaigns.


1. The product / service subject to return


2. Reason for return (if any)


3. The requested form of return (cash or shopping credit)


It is carried out by sending an e-mail to via the verified e-mail address of the member account containing the details of which the end consumer is using the product and/or service. Any return request made outside the relevant communication channel and without complying with the requirements in this article will not be processed.


Procedures regarding purchases in installments, credit card campaigns and points usage, gift certificates and third party discounts

Refunds are not possible and cannot be claimed for gift certificates and any discount application whatsoever. Bank commissions deducted in credit card transactions and points used over credit card programs cannot be returned. Applications related to credit cards may differ according to banks and financial institutions.


Procedure to be applied in transactions made in foreign currency

Regardless of the currency in which offers its products and services for sale, it will deal with the TRL (Turkish Lira) amount collected at the time of purchase in return transactions.


Refusal of return request reserves the right to reject requests that do not comply with the return policies it has previously announced.


Withdrawal from return request

The final consumer has the right to withdraw from the return request until the return is made.


Dispute and right to object

Without prejudice to the final consumers' right to object, in the event of a conflict in the return policies of, the laws of the country where is located will be taken as basis and the execution of legal sanctions will be carried out by the courts located in this country.


These return policies are binding between and the persons and/or institutions that are the final consumers for its products and services, and everyone who purchases products or services through has accepted this declaration and its principles in advance. sort of.