Sales Section Head

Job Description

Sales

• Manages and leads staff in achieving section’s targets
• Drives section’s sales activities to achieve targets in cash, credit, warranties & accessories
• Ensures proper implementation of promotional activities to support higher sales results
• Ensures adequate involvement of section team in analyzing sales data to maximize business results
• Follows up with sales associates on section & individual achievements
• Assists sales staff in completing difficult sales transactions

Customer Service

• Provides exceptional customer service and ensures sales associates also provide the same level of service.
• Handles and follows on section customer’s complaints and inquires;
• Interacts with section customers to ensure the quality of services provided.
• Ensures reviewing section’s CSI results and takes necessary actions

Operations

• Plans and prepares work schedules and assigns section’s employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
• Inspects section merchandise to ensure it is correctly priced and displayed
• Requests and suggests section’s product range/variety and maintain stock levels
• Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines at section level
• Secures section merchandise by implementing security systems and measures.
• Reports to Store Manager on section operations, performance and resources
• Ensures all section’s activities in alignment with organizational policies & procedures.
• Maintains section’s cost control measures in alignment with business objectives.
• Ensures section’s adequate level of merchandise and supplies through coordination with relevant departments
• Ensures sending section’s perpetual count to store manager on monthly bases
• Maintains adequate section’s manpower according to budget
• Conducting yearly appraisals and performance reviews with development plans for section employees
• Conduct section’s checklist
• Provides constant coaching, mentoring and training for all section staff
• Ensures providing safe & secured work environment at section level
• Ensures sound housekeeping at section level
• Ensures section employee awareness of safety and emergency procedures.

Cont. Job Responsibilities

Talent Development

• Trains section staff on store policies, department procedures, and job duties;
• Leads section employees engaged in sales activities and conducting of inventories,
• Ensures compliance of section employees with established location security, sales, cleanliness and record-keeping procedures and systems;
• Monitors and evaluates section staff performance and training needs;
• Develops, inspires, motivates and provides coaching and mentoring to section staff;
• Ensures section employees’ commitment to organizational objectives.

Skills

Candidate Requirements:

• 2+ years of experience,
• Good English language
• Good communication skills
• Ability to work under pressure

Job Details