After Sales Engineer

Posted : 6 months ago

Job Description

After Sales Engineer - Forklift or Warehouse Equipments

· Preparing and executing Customer coverage plans and meeting/visit schedules in the assigned territory

· Developing own sales mechanisms to sell service utilizing available product information, O&M manuals, user requirements, field condition

· Visiting customer offices/ sites as per agreed schedules, demonstrating service, and reporting the outcome to the line manager

· Collecting, organizing, and sharing with line manager information on orders, potential customers, competitors, and any other market intelligence

· Creating, negotiating, and closing commercial agreements

· Coordinating with other team members (within business line and Service) and providing support towards timely service delivery

· Sharing information with internal sales, parts & commercial teams through ‘TEAMS’ communications

· Ensure that terms and conditions are agreed upon, delivery/invoicing/payment details are available and required documentation is prepared

· Keeping customer/order information up to date in CRM or other sales-related ERP systems or tracker

· Strive to exceed customer satisfaction through prompt response, good communication, and building good relations with customer representatives

· Providing service sales forecast data to the Service Manager

· Timely reporting – daily/weekly/monthly as per frequency and format decided by the Service Manager

· Meet assigned sales targets and KPIs

· Demonstrate commitment to company values


· Proficiency in English and preferably in Arabic

· Excellent Communication & Interpersonal skills

· Pleasing personality

· Customer relationship

· Product & Subject knowledge

· Follow-up, Negotiation and Sales closing skills

· Working knowledge of MS Office and CRM

· Time management

· Team player

· UAE Driving License

Job Details

Job Location

Dubai, United Arab Emirates

Company Industry

Market Research

Company Type

Employer (Private Sector)

Job Role


Employment Type

Full Time Employee

Monthly Salary Range

$1,000 - $1,500

Number of Vacancies


Preferred Candidate

Career Level

Mid Career

Years of Experience

Min: 3 Max: 7

Residence Location

United Arab Emirates


Bachelor's degree / higher diploma


Min: 25 Max: 40

Contractor Overview

About Al Shirawi Group Al Shirawi Group is one of the largest privately held companies headquartered in the UAE. The legacy of the Group started with humble beginnings in 1971 when it began as a small trading house with a large vision. Today, the group stands as a beacon of innovation, with over 30 companies operating across 17 verticals in the UAE and the GCC. For five decades now, the Al Shirawi Group has been growing at a breathtaking speed, becoming the market leader in construction, oil & gas, manufacturing, health care, education, trading, energy, renewables, water solutions, transport, logistics, HVAC, electronics, and heavy equipment. The foundation of the group’s success lies in the unity of its founding families: the families of its founding Chairman, Abdulla Al Shirawi, and its founding Vice Chairman, Mohan Valrani. The group has now successfully inculcated the third generation into the business and continues to pride itself on its high governance standards and its diversity, employing over 10000 people across 55 different nationalities. Vision To Be Your Globally Trusted Sustainable, Growth Partner Mission As one of the largest and diverse conglomerates in the UAE, the Al Shirawi Group is committed to upholding the responsibilities and goals of the nation's sustainability goals. In our business endeavours and beyond, we prioritize, implement, and extend the scope for a better environment.

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Phone : +971 4 282 1000
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