Club InterContinental Agent (F&B) - Front Office - InterContinental® Hotel Dubai Festival City

Your web browser (Chrome 110) is out of date.Club InterContinental Agent (F&B) - Front Office - InterContinental® Hotel Dubai Festival City

Hotel Brand: InterContinentalLocation: United Arab Emirates, OH, DubaiHotel: Dubai Festival City (DXBHB), PO 45777, 45777Job number: 102912

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*As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties feature a selection of high-quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.A little taste of your day-to-day:Serve all guests as per company standards Acknowledge IHG Rewards Club members and returning guests Demonstrate the highest standard of hospitality at all times Communicate any difficulties with your superior Establish and maintain effective working relationships Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day’s schedule Jump into other ad-hoc duties when your colleagues need your helpWhat we need from you:Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Fluency in the English language - extra language skills would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, and experience in our reservations system, Opera. Flexibility - night, weekend and holiday shifts are all part of the job You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential Experience - ideally you’ll have spent at least two years in a front desk or guest service position in a 5 star property Ability to work alone and within a team environmentWhat you can expect from us:We’ll reward all your hard work with competitive salary and benefits.So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

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