Handling Calls
1. Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
2. Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
3. Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
4. Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
5. Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
6. To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements
Database Management & Administration support
7. Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
8. Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
9. Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.
· Prompt response to calls, answered within 3 rings
· Accuracy when dealing with requests
· Customer feedback
· Abandoned call % within target
Job Location
Dubai, United Arab Emirates
Company Industry
Automotive Dealership & Distributor; Call Centers & Customer Care Outsourcing
Company Type
Recruitment Agency
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$500 - $1,000
Number of Vacancies
1
About Parisima Talent Parisima specialises in building high performing workforces that improve business performance. Our experience has demonstrated that the most effective organisations view their employees as their most important asset and view Talent Management as a holistic end-to-end complementary process. Whether it’s a partial or fully outsourced recruitment solution or a focus on a particular area of your talent acquisition cycle, our solutions are tailored to address your specific challenges. We are experts in optimising talent acquisition and resourcing functions to build high performing organisations with high performing individuals. Through key strategic partnerships, Parisima is the only organisation in the Middle East that specialises in addressing the full employee lifecycle. This includes Hiring (talent acquisition, applicant-tracking systems, assessments for recruitment and development) and Retention (employee engagement surveys, employee recognition and reward programs and executive leadership programs). By addressing each of these functions and ensuring alignment, Parisima helps organisations hire the right person for the right role and helps them learn, grow, develop and perform at a consistently high level, which in turn will improve business performance.
