Warranty Administrator

Job Description

· Attaching relevant service request/mail/fax correspondence from customers/internal departments with job cards.

· Sending Parts request to Parts Department/Parts Follow up with Hari.

· Follow up with Inventory Department for Parts not having Master and Price.

· Preparing Purchase request for sublet and bought out items procured through job cards.

· Follow up with Purchase departments for items receipt/Delivery Order/invoice.

· Manual entry of Missed hours in the job cards.

· Receiving Machines coming to the CE workshop.

· Preparing Inventory Check list for machines coming to CE workshop/T-card.

· Job Card Invoicing-Customers, Internal & Warranty Job cards.

· Commercial Invoice Print Outs, Photo copying and sending them to Accounts Department.

· Preparing Proforma Invoices for CASH customers.

· Job Card filing, all customer service related reports filing.

· Maintaining Service Vehicle Details with HR Department.-log Book, Service follow up, fines, vehicle passing. Preparing Monthly report of service vehicle users.

· In charge for Admin Stores for stationaries

· Delivery Note/Order to be prepared on daily basis.

· Daily Job allocation to be updated in the Library board.

· Supplier Quotes enquiry/follow up with different suppliers for Non Franchisee Equipment.

· Non Franchisee parts to be received and to be coordinated with Tool Room in charge/Team Leaders.

Skills

1. .Attention to Detail: Warranty administrators need to meticulously review warranty claims, documentation, and records to ensure accuracy and compliance with warranty policies.
2. Organizational Skills: Managing warranty claims and documentation requires strong organizational skills to keep track of various claims, deadlines, and paperwork.
3. Communication: Effective communication is essential when dealing with customers, suppliers, and internal teams. Clear and concise communication helps in understanding warranty issues and providing solutions.
4. Customer Service: Providing excellent customer service to address warranty-related inquiries, concerns, and claims with empathy and professionalism is crucial.
5. Analytical Skills: Warranty administrators need to analyze warranty data, trends, and patterns to identify potential product defects, areas for improvement, and opportunities for cost reduction.
6. Problem-Solving: When unexpected issues arise with warranty claims, warranty administrators must be able to identify root causes and find appropriate solutions to resolve them.
7. Technical Knowledge: Depending on the industry, having a basic understanding of the technical aspects of the products covered by the warranty can be beneficial. This knowledge aids in accurately assessing warranty claims.

Job Details

Preferred Candidate