Date Posted:
2023-10-16
Country:
Qatar
Location:
QAT01: 404A, 4th Floor, Jaidah Square, Airport Road PO Box 23500, Doha – Qatar
Job Purpose
The role holder is responsible for managing service sales & field teams within assigned territory to enhance service by acquiring new accounts, cross selling, and upselling Otis, Qatar products and services. The role holder is responsible for leading field visits with sales team across client sitesto maintain a high level of rapport with key stakeholders and reinforce Otis , Qatar’s commitment to customer service. The role holder is also responsible monitoring expenses and operational budgets and ensuring the team’s compliance to the plan. The role holders is also responsible for managing quality/safety audits across client sites. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Key Responsibilities
Provides management information and insights on all dimensions of business performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
Provides inputs and supports the preparation of the annual budget for own department, tracks expenditure and ensures adherence to the budget.
Supports the development of the workforce plan for own department by providing inputs based on workload analysis and forecasting trends.
Assists in the implementation of Otis's vision, mission and cultural values across all employee groups in the department.
Implements and monitors approved department policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services.
Provides management information and insights on all dimensions of business performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
Provides inputs and supports the preparation of the annual budget for own department, tracks expenditure and ensures adherence to the budget.
Supports the development of the workforce plan for own department by providing inputs based on workload analysis and forecasting trends.
Assists in the implementation of Otis's vision, mission and cultural values across all employee groups in the department.
Implements and monitors approved department policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services.
Participates in the development of the sales plan and quota for the team in assigned territories, taking into account customer needs, market potential and effectiveness of sales representative.
Monitors the team to ensure compliance with the sales plan on volume, price and value objectives for service contracts.
Schedules field visits to achieve effective coverage of key accounts by sales team members.
Monitors the territory expense and revenue budgets with inputs from the sales team.
Assesses the performance of assigned territories against annual sales plans to ensure the service sales targets are achieved in a timely manner.
Approves estimates and quotations based on project scope and services pitched to the client on additional repairs, upgradation of units and modernization.
Implements sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favourable terms for Otis, Qatar.
Identifies cross and up-selling opportunities on service sales pitches, to expand the scope of engagement with clients and further entrench accounts with Otis, Qatar.
Leads field visits with sales team across client sites in the assigned territory to maintain a high level of rapport with key stakeholders and reinforce Otis, Qatar commitment to customer service.
Manages the coordination with the other departments to ensure that the terms and conditions of all service agreements are implemented.
Conducts on field coaching of sales team members ensuring they are mentored on field and learn from that experience.
Implements corrective actions to remediate operational and performance problems within the assigned territory.
Assists the Finance Department with the timely collection of payments based on contracting agreements.
Gathers competitive awareness of the products being offered in the market to help position Otis, Qatar as the preferred provider on all service proposals.
Provides the management team with timely information on sales and marketing outcome in the assigned territory to enable effective decision making.
Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI’s are achieved in a timely manner.
Monitors the branch/territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team’s compliance to the plan.
Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
Manages quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters and following operational safety procedures.
Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis, Qatar commitment to customer service.
Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience.
Implements corrective actions to remediate operational and performance problems within the assigned branch/territory.
Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
Prepares performance reports for the Service Field teams within assigned branch/territory and publishes a monthly report to General Manager, Qatar.
Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.
Provides coaching, formal and informal feedback to team members in order to support their continuous development.
Supports the development of a continuous talent pipeline for key roles in own department and provides mentoring for high potential talent in the team.
Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.
Minimum Qualifications
Bachelor’s degree in engineering/Sales or equivalent
Certified Construction Manager (CCM), Project Management Professional (PMP) or equivalent is preferred
Minimum of 3 years of relevant experience in managing sales and field operations in a construction/engineering organization
At least 2 years in positions of progressively increasing managerial responsibilities
Fluent written and spoken English essential, Arabic preferred
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Jaidah Group is a conglomerate that has been operating in a wide array of business sectors for over 100 years. Established in 1898 and passed down generations of the Jaidah family with the aim of serving you, the customer, and the state of Qatar at large, Jaidah Group has been a recognized force in trade for over 100 years. Dealing initially within the bare necessities like food, imported from exotic destinations such as Iran and India, Jaidah Group has blossomed, expanded and conquered countless market sectors since. Jaidah Motors and Trading Company (JMTC), created by Mr. Jassim Jaidah over half a century ago, has forged outstanding relationships with major international manufacturers. JMTC continues to provide the highest quality products and services to Qatar’s demanding market. Jaidah Group prides itself on overcoming Qatar’s most challenging obstacles within the context of development and growth, embodying a perfect harmony of these concepts. The Group now boasts an array of divisions that function synonymously under the aforementioned qualities including its locally renowned automotive sector, heavy equipment, technology, energy, industrial supply, and furniture sectors.
