Customer Service | Consubcon

Job Description

Customer Service (Fresh)

Understand the demand of consumers to provide timely service and solutions.
Provide accurate, valid, and complete information by using the right methods/tools.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Troubleshoot and resolve product issues and concerns.

Skills

Adept in using customer relationship management software to offer the best client services.
High school or Fresh graduate.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Excellent communication and presentation skills.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Good English level

Job Details

Job Location

Riyadh, Saudi Arabia

Company Industry

Metro & Rail Passenger Transport

Company Type

Employer (Private Sector)

Job Role

Customer Service and Call Center

Employment Type

Full Time Employee

Monthly Salary Range

$1,500 - $2,000

Number of Vacancies

1

Preferred Candidate

Years of Experience

Max: 2

Residence Location

Saudi Arabia

Nationality

Saudi Arabia

Degree

High school or equivalent

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Contractor Overview

MENA is a Spanish company specialized in Recruitment, Services and Human Resource Solutions, Administration Management, International Business Development and Strategic Consultancy for Spanish and European companies in Arabian Countries.

Location : ,

Phone :

Email : admin@mena.net

URL :

No of Workers/Subcontractors :

Industry :

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