Customer Service

Gönderildi : 1 year ago

Job Description

Customer Service (Fresh)

  • Understand the demand of consumers to provide timely service and solutions.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Adept in using customer relationship management software to offer the best client services.
  • High school or Fresh graduate.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Excellent communication and presentation skills.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Good English level

Job Details

Job Location

Riyadh, Saudi Arabia

Company Industry

Metro & Rail Passenger Transport

Company Type

Employer (Private Sector)

Job Role

Customer Service and Call Center

Employment Type

Full Time Employee

Monthly Salary Range

$1,500 - $2,000

Number of Vacancies

1

Preferred Candidate

Years of Experience

Max: 2

Residence Location

Saudi Arabia

Nationality

Saudi Arabia

Degree

High school or equivalent

İşverene Genel Bakış

MENA is a Spanish company specialized in Recruitment, Services and Human Resource Solutions, Administration Management, International Business Development and Strategic Consultancy for Spanish and European companies in Arabian Countries.

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